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If a problem should arise using your Medisoft or Clinical software, please follow the procedures listed below to obtain support. By following these procedures you are insuring that you will receive the support necessary in a timely manner.
Once these steps have been taken, a support case will be created in our support queue and your call will be returned in the order it was received. Priority calls going to clients that are on current Monthly Support Contracts.
Please be aware that all support from JB Medical requires an active support contract. We offer clients incident phone contracts at the following rates: Medisoft V17 and newer is $159.00/hr; Medisoft V16 and older is $249.00/hr. Any unused minutes are saved for future use, but are deducted in 15min increments. In addition to the phone support contract, we offer Monthly Support Contracts. These contracts vary in support options, but are billed monthly or if prepaid for a year you receive a 10% discount on the contract. For more information on the Monthly Support Contracts, please contact your JB Medical Sales Representative.
Installations of Medisoft and Clinical need to be scheduled in advance. Doing so ensures that our company allocates the necessary time and staff to perform your installation.
To schedule your install, simply call 877.787.8686.
(All installs need to be handled in this fashion. Full installs, one computer installs, service pack installs, etc.)
Before your installation date, please ensure that you meet the following requirements.